Return & Refund Policy
Thanks for shopping at uk.kitandcoco.com trading under This Earth Limited.
If you are not entirely satisfied with your purchase, we're here to help. Any returns will be processed on a case by case basis.
You have 14 calendar days, including shipping time, to return an item from the date you received it. To be eligible for a return, your item must be unused and sent in the same condition that you received it to:
This Earth Limited / Exact Abacus
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item (unless there is a manufacturing defect) Shipping costs are nonrefundable.
If you have any questions on how to return your item to us, contact us via the contact us section from uk.kitandcoco.com