Return & Refund Policy

Thanks for shopping at uk.kitandcoco.com trading under This Earth Limited.

If you are not entirely satisfied with your purchase, we're here to help. Any returns will be processed on a case by case basis.

Returns

You have 14 calendar days, including shipping time, to return an item from the date you received it. To be eligible for a return, your item must be unused and sent in the same condition that you received it to:

This Earth Limited / Exact Abacus
Matrix Park, 
Western Avenue, 
Chorley, 
Lancashire, 
PR7 7NB

  • Your item must be in the original packaging. 
  • Your item needs to have the receipt or proof of purchase. 

Refunds 

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. 

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. 

Shipping

You will be responsible for paying for your own shipping costs for returning your item (unless there is a manufacturing defect) Shipping costs are nonrefundable. 

Contact Us 

If you have any questions on how to return your item to us, contact us via the contact us section from uk.kitandcoco.com