Shipping Policy

Turnaround time

All orders are processed within 12 working hours of receipt from Monday to Saturday. Your chosen shipping method, Express Delivery or Standard Delivery will determine actual delivery time.

Carriers

We use the below carriers as standard to deliver our orders. From time to time it may necessary to dispatch with an alternate carrier.

  • Royal Mail standard shipping 48-72 hours (tracked and signed)
  • Royal Mail express shipping 24-36 hours (tracked and signed)

Order Tracking

Any tracking # provided by Royal Mail will be assigned to your order and it will be updated with the tracking information. If for any reason you do not receive a tracking number and wish to enquire the status of your order please refer to the contact us page on www.uk.kitandcoco.com 

Shipping Rates

The rate charged for the shipping of your order is based on the average weight and dimension scale provided by our carriers. Before the final checkout page, you will be shown shipping options, and you will have a chance to choose standard or express delivery, or cancel your order at this time.

Back Orders 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.